First Utility: 01926 320 700

You should contact First Utility on their general enquiries telephone number 01926 320 700 for a quote on a gas and electricity tariff based off of your Lancashire postcode, for warm-home discounts and to install a new smart meter.


First Utility General Enquiries – 01926 320 700

You should phone First Utility on their general enquiries contact number 01926 320 700 whether you are a customer based in Lancashire or elsewhere in the UK. In addition, new customers will be able to receive quotes on the cost of a fixed energy plan depending on their particular post code. Alternatively, if you are a current customer who is moving home, then you may wish to contact First Utility to transfer your tariff to your new address prior to arrival. A representative from the energy provider can also answer questions regarding faulty gas heating, electricity outage or even respond to complaints if you believe you have been overcharged in your most recent bill. Moreover, you may wish to call the First Utility helpline to request over-the-phone assistance when taking a meter reading necessary to your flexible tariff plan. Smart Meter customers will also be able to call the above contact number if they are unable to login to their ‘My Energy’ online account on order to track their energy usage from their phone, tablet or laptop. Finally, energy customers may also wish to contact First Utility to register their interest in a discount under the government Warm Home Scheme, providing them £140 off of their winter energy bill.

You will also be able to call First Utility on their customer service number 01926 320 700 for any enquiries about their broadband service. For instance, you may wish to ask how to switch to First Utility if you are currently unhappy with your internet provider, asking how long the process will take. Alternatively, if you live in an area with access to fibre optic broadband, you may wish to ask about the cost of a SuperFirst or UltraFirst package respectively.


Call Costs and Opening Times

The First Utility helpline uses a number with a ’01’ prefix meaning that all calls will be charged the standard per-minute rate of a local call from both a UK landlines and mobile phone. However, you can contact the energy provider for free if your mobile tariff comes with inclusive free minutes or if your landline package has free calls to local numbers. The First Utility call centre is open to take calls during the hours of 8am-8pm Monday to Friday and between 9am and 4pm on Saturday.


Write to the Energy Provider


Email Enquiries

However, if you have been unable to contact a First Utility representative on their customer service telephone number 01926 320 700 then you will still be able to discuss you tariff when writing to the broadcaster’s viewer enquiries address as follows:


Write to First Utility

Finally, if you would prefer to elevate a complaint further, then you can use the First Utility postal address to direct your written correspondence to: Customer Services, First Utility, PO Box 4360, Warwick, CV34 9DB, United Kingdom.