You can call British Gas on their freephone contact number 0800 048 0202 for queries about your account, to report a problem with your boiler, to provide a meter readings or to query a recent utilities bill.
Account Enquiries – 0800 048 0202
Call the British Gas on their freephone account enquiries number 0800 048 0202 for information regarding your energy tariff. Callers should get in touch to query a recent bill, most notably if they have been overcharged for their utilities. In addition, the account enquiries is useful for customers who would like to pay any arrears before asking if there are any there any alternative energy deals, tariffs or reward schemes that they can claim. Alternatively, you may wish to call the British Gas department to provide boiler, gas and electricity meter readings if you are on a variable tariff. Furthermore, you can use this number for queries about your British Gas MyEnergy smart meter, track your energy usage or to report a change of address. By contrast, if you are on a fixed tariff deal then you may be interested in having a smart meter installed, of which you can top up as you go.
Gas and Electricity Emergencies – 0800 111 999
Alternatively, you can phone British Gas on their 24-hour freephone emergencies line 0800 111 999 so that you can report a gas leak or emergency boiler repairs under a HomeCare policy. You can also use the British Gas emergency contact number for a carbon monoxide leak, to request breakdown assistance or a problem with your plumbing and drains.
Call Centre Opening Hours
British Gas uses freephone contact numbers, meaning that your can get in touch entirely free of charge from both UK landlines and mobile phones. However, the British Gas account enquiries helpline will be open during the hours of 8am-8pm Monday to Friday and 8am-6pm on Saturdays, whereas the emergency office is open 24 hours a day, 7 days a week.
British Gas – UK Phone Numbers
|British Gas Department||UK Contact Number||Opening hours|
|Account Enquiries||0800 048 0202||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Pay As You Go Enquiries||0800 048 0303||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Moving Home||0800 048 0202||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Join British Gas||0800 980 6005||8am-8pm Monday to Friday, 8am-6pm Saturday|
|Online Enquiries||0800 072 7511||24 hours a day, 7 days a week|
|Central Heating Breakdowns and Enquiries||0800 048 1000||24 hours a day, 7 days a week|
Write to British Gas
If you would prefer to write to British Gas, then you can do so using their official Online Contact Page or when sending a letter to the postal address of their UK Head Office: British Gas, Millstream, Maidenhead Road, Windsor, SL4 5GD, United Kingdom.